By making a booking through our website, you agree to comply with the terms and conditions outlined herein. You are responsible for providing accurate and complete information during the booking process, including the number of participants, travel dates, and any special requests or requirements
Upon completion of the booking process, you will receive a reservation confirmation via email. This confirmation will contain details of your booking, including the tour or travel service booked, dates, times, pricing, and any additional information provided during the booking process. Please review this confirmation carefully and contact us immediately if you notice any errors or discrepancies.
Requests to amend or modify a booking are subject to availability and may be subject to additional fees or charges. Amendments to bookings must be requested in writing and confirmed by us in order to be valid. We reserve the right to refuse any amendment request that cannot be accommodated or that violates our cancellation policy.
We reserve the right to update or modify these Booking Terms and Conditions at any time without prior notice. By continuing to use our website and services after any changes to these terms, you agree to be bound by the updated terms and conditions
Payment is required in 30% of the full amount at the time of booking, unless otherwise specified. We accept payment via bank transfer, Wise available in Indonesia
Our cancellation policy varies depending on the specific tour or travel service booked. Please refer to the cancellation policy provided at the time of booking for detailed information on applicable cancellation fees and deadlines. Cancellation requests must be submitted in writing and will be processed in accordance with our stated policy.
Refunds for cancelled bookings will be processed in accordance with our cancellation policy. Refunds may be subject to administrative fees or charges, as outlined in our cancellation policy in each confirmation letter upon booking.
We accept bank transfers, Wise Transfer and Paypal. Our payment process is secure and compliant with industry standards to ensure the safety of your financial information.
We strongly recommend purchasing travel insurance to protect against unforeseen circumstances, such as trip cancellations, delays, medical emergencies, and lost or stolen belongings. Travel insurance coverage options may vary, so please review the terms and conditions of your policy carefully.
Our liability for any loss, damage, injury, or inconvenience arising from your booking or participation in a tour or travel service booked through our website is limited to the total amount paid for the booking. We are not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, lost revenue, or loss of goodwill.
Note: please check our Agent for a spesific questions that are not stated here.